Interpersonal Communication Skills


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Effective communication is an essential skill for achieving numerous personal or organizational goals. Participants of this course will develop the skills they need to be purpose-focused as well as communicate effectively with clarity and produce expected impact.


Course Objectives

Upon completion of the course, participants will be able to:

  • Apply the skills necessary to communicate in an effective manner
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively


Course Content Summary

Some of the course topics are:

  • Introduction to communication
  • Communication levels and definitions
  • Functions of communication
  • Principles of interpersonal communication
  • Non verbal communication
  • Building rapport
  • Barriers to effective communication
  • Overcoming communication barriers
  • Improving cross-cultural communication
  • The arts of persuasion
  • Communicating within multi-cultural teams
  • Universal laws of persuasion
  • Hearing versus listening
  • Active versus passive listening
  • Tips to improve active listening skills
  • Aspects of active listening
  • Using different questioning techniques
  • Closed and open questions
  • Communication behaviour and conflict management
  • The value of constructive feedback
  • Positive versus negative feedback
  • Giving constructive criticism
  • Receiving criticism


Target Audience

  • Managers
  • Supervisors
  • Team Leaders


Course Period

  • Option 1: Evening on weekdays (Monday to Friday)
  • Option 2: Weekends (2 Saturdays, 8 am to 4.30 pm)
  • Option 3: Weekdays (2 days – 8 am to 4.30 pm)


Course Level: Introductory


Price (Including VAT): N 100,000


This course is not scheduled

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Additional information

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